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Frequently Asked Questions
Order
Yes, we ships overseas! For orders outside the USA and Europe, please carefully review the shipping details before completing your purchase, as all items are custom-made and final sale. If you have any specific questions about international shipping, feel free to ask or contact us at support@uniqseven.com.
The shipping cost and time for Uniqseven depend on your location and the delivery option selected. Here’s a general guideline:
Shipping Costs
- USA: Typically a flat rate or free for orders over a certain amount (check at checkout for specifics).
- UK and Europe: Similar rates, with adjustments based on local shipping fees.
- Rest of the World: Costs vary based on region and carrier.
Delivery Times
- USA: 7–14 business days after production.
- UK and Europe: 10–20 business days after production.
- Rest of the World: 14–30 business days depending on customs and location.
Since products are custom-made, there’s a production time of 3–7 business days before shipping.
For precise rates and times, please refer to the shipping calculator at checkout or contact us at support@uniqseven.com for assistance.
Yes, you can track your order! Once your order has been processed and shipped, Uniqseven will provide you with a tracking number via email. You can use this tracking number to monitor your shipment's status on the carrier's website.
If you haven't received your tracking details or need assistance, feel free to reach out to us at support@uniqseven.com for help.
Returns & Shipping
Returning items depends on your location and the type of item. Here's a step-by-step guide:
For USA and Other Countries:
- Eligibility: Returns are only accepted for defective or incorrect items.
- Contact Support: Email support@uniqseven.com within 30 days of delivery with:
- Condition: Items must be unworn, unaltered, odor-free, and in original condition with tags and packaging intact.
- Approval: If approved, you will receive instructions for a replacement or refund.
For UK and Europe:
- Eligibility: You can return unused, unworn, and original-condition items within 14 days of receiving your order.
Custom-made or personalized items can only be returned if defective.
2. Contact Support: Email support@uniqseven.com with:
3. Shipping Costs: Return shipping is at your expense unless the item is defective or incorrect.
4. Refund Process: Once the return is received and inspected, a refund will be issued to your original payment method. If you have further questions or need help with the process, Uniqseven's support team is ready to assist!
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
No, After 14 days, we do not accept any returns or exchanges. Please review products and decide within 14 days of when the item arrives.
For Faulty Products
- Contact Support: Email support@uniqseven.com as soon as possible, ideally within 30 days of receiving the item.
- Provide Details: Include your order number. Clear photos showing the defect or fault.
- Return Process: If approved, you will receive instructions on how to return the faulty item, and you may be eligible for a replacement or refund.
- Condition: The item must be unworn, unaltered, and in its original packaging with tags intact.
For Incorrect Size
- Since we have items that are custom-made to order, they generally cannot accept returns or exchanges due to incorrect sizing. It’s essential to carefully check the sizing details before ordering.
If you believe a mistake was made on their part or have any concerns, you can still reach out to support@uniqseven.com. They might be able to assist depending on the specific circumstances.