Need help?
Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Please allow 24-48 Hours for our team to process your order once payment confirmation is received. Our team handpicked your order and goes through an inspection process before being shipped out to you. This excludes weekends, as we ship from Monday-Friday.
During sale periods or the holidays, please allow up to 3-5 business days due to higher then normal order volumes. Weekends do not count.
You should receive a tracking number in your email. You can also reach out to our customer service team at support@bydavidkollar.comWe offer 24/7 Customer Service and are eager to assist you with your order.
Don't worry if your tracking number is not active; it can take up to 3-5 days after shipment for our logistics partners to activate a tracking number. Rest assured that you will receive the item you've ordered.
Returns & Shipping
You have 14 days from the day the order is processed to submit a cancellation through our portal. Your responsibility is to send the item/s back to the Kollar Clothings warehouse if you require a refund or an exchange.
USA & Canada Returns/Exchanges:
Click Here ( Return Portal )
International Returns/Exchanges
Email : support@bydavidkollar.com
+ Include your Order # & Reason
By David Kollar does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Depending on the shipping method and carrier selected, your return package may take several days to reach us.
Please allow three business days to process your return once our warehouse receives it. This can take up to 5 business days in sale periods.
By David Kollar must be returned by mail.
We offer refunds to your original payment method on full priced items returned to us, after the item has been received and inspected.
Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
No, After 14 days, we do not accept any returns or exchanges. Please review products and decide within 14 days of when the item arrives.
If the product is confirmed to have a manufacturing fault or the wrong item was sent to you, we will replace the product or refund the product's price to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.
Please reach out to us at support@bydavidkollar.com and start your return at By David Kollar Return Centre so we can resolve this issue for you!


